WE MAKE AMAZING HAPPEN

WE MAKE AMAZING HAPPEN

As the operator of The National Lottery, we are a company like no other – a commercial organisation that raises billions of pounds every year for the public good.

As the operator of The National Lottery, we are a company like no other – a commercial organisation that raises billions of pounds every year for the public good.

Sir Keith Mills GBE DL

Chair’s Statement

Sir Keith Mills GBE DL

While I’ve only been Chair of Camelot since February 2023 – as a result of the company being acquired by the Allwyn group – I’m pleased to be able to report that National Lottery sales in 2022/23 hit the second highest annual sales total since The National Lottery’s launch, coming in at £8.19 billion.

Clare Swindell and Neil Brocklehurst

CO-CHIEF EXECUTIVE OFFICERS’ REVIEW

Clare Swindell and Neil Brocklehurst

We’re delighted to report that, even in a challenging external environment in which consumer spending is coming under increased pressure, we succeeded in growing total National Lottery sales for the 2022/23 financial year (1 April 2022 to 31 March 2023) by £99.6 million to £8,190.3 million – the second highest annual sales total since The National Lottery’s launch. As a result of this strong performance, returns to Good Causes from ticket sales alone hit an all-time high of £1,807.0 million, £6.2 million higher than last year.

ABOUT US

ABOUT US

We’re responsible for operating The National Lottery – one of the UK’s most well-known and life-changing brands.

We’re responsible for operating The National Lottery – one of the UK’s most well-known and life-changing brands.

OUR MISSION

Our mission is to change lives – not only the lives of National Lottery winners who have scooped life-changing prizes, but the lives of millions of people who benefit from the £30 million-plus in Good Causes funding that National Lottery players raise every week.

Camelot Sales Conference

WHAT WE DO

Our overarching objective is to maximise returns to Good Causes through selling National Lottery products in an efficient and socially responsible way.

Camelot Co-Chief Executive Officer Clare Swindell

OUR APPROACH

We’ve always believed that the key to The National Lottery’s long-term health – and therefore the money it raises for Good Causes – is to give players a positive and enjoyable experience within a safe environment, with lots of people playing but each spending relatively small amounts.

OUR YEAR IN NUMBERS

OUR
YEAR IN
NUMBERS

OUR GAMES, CHANNELS AND THE NATIONAL LOTTERY BRAND

OUR GAMES, CHANNELS AND THE NATIONAL LOTTERY BRAND

We offer a wide range of regularly refreshed draw-based and instant play games – and a convenient, multi-channel experience, with players able to buy tickets in store, online and on their mobile devices.

We offer a wide range of regularly refreshed draw-based and instant play games – and a convenient, multi-channel experience, with players able to buy tickets in store, online and on their mobile devices.

National Lottery Ticket Stand Supermarket

OUR STRATEGY

As a responsible business, we’ve always strived to give National Lottery players a positive and enjoyable experience within a safe environment – with lots of people playing but individually spending relatively small amounts.

National Lottery Scratch Cards

OUR GAMES

To ensure that we continue to attract the broadest possible player base, we’ve developed a balanced and appealing portfolio of games that complement, rather than compete against, each other and encourage people to play.

Performance animation

OUR PERFORMANCE

We succeeded in growing total National Lottery sales to almost £8.2 billion in the year ended 31 March 2023 – the second highest in The National Lottery’s history. As a result of this strong sales performance, we were once again able to generate the best-ever returns to Good Causes from ticket sales alone.

Camelot quarterly ‘Site, Stock, Sell’ prize

OUR RETAIL CHANNEL

Despite tough trading conditions, in-store sales recovered slightly over the last six months to reach £4,499.6 million for the full year, as people visited stores more frequently in search of best value. Retail remains the largest National Lottery sales channel, accounting for around 55% of all National Lottery sales.

The National Lottery app

OUR DIGITAL CHANNELS

With record numbers of people – one in five UK adults – playing The National Lottery online over the period, we grew digital sales to a record-beating £3,690.7 million. With more than 10.7 million active registered players, The National Lottery remains one of the leading e-commerce sites in the UK.

Camelot Sales Conference

THE NATIONAL LOTTERY BRAND

As well as working hard to provide ongoing support for our games and sales channels over the course of the year, we carried out a huge amount of activity to continue to make The National Lottery brand more relevant and visible – and to better connect The National Lottery’s unique purpose with play.

The National Lottery creates millions of winners a week across its range of draw-based and instant play games – and, on average, around 30 millionaires every month.

The National Lottery creates millions of winners a week across its range of draw-based and instant play games – and, on average, around 30 millionaires every month.

National Lottery Winners giving back

OUR PERFORMANCE

The National Lottery continued to transform lives in 2022/23, with 822 players – including 382 new millionaires – winning a prize of £50,000 or more and sharing more than £1.4 billion between them. In total, The National Lottery awarded £4,694.0 million in prize money to players – up £81.7 million and the second highest-ever amount awarded.

Winners giving back

WINNERS GIVING BACK

Winning big on The National Lottery is not just incredible news for the winners. It’s also wonderful news for their families, friends and the many charities and fantastic causes that National Lottery winners support with their new-found wealth and spare time.

Winners Giving Back animation
Camelot Winner

Every time somebody plays The National Lottery, they help to make the UK a better place. That’s because, for every ticket sold, a portion of the money received benefits a huge variety of Good Cause projects that make a real difference to the lives of people and communities the length and breadth of the UK.

Every time somebody plays The National Lottery, they help to make the UK a better place. That’s because, for every ticket sold, a portion of the money received benefits a huge variety of Good Cause projects that make a real difference to the lives of people and communities the length and breadth of the UK.

A Queen's Platinum Jubilee Event

OUR PERFORMANCE

As a result of us growing National Lottery sales to £8,190.3 million in 2022/23 – the second highest in The National Lottery’s history – a total of £1,877.3 million was generated for Good Causes over the period. This included the best-ever returns to Good Causes from ticket sales – and takes the total that The National Lottery has raised to date for Good Causes to over £47 billion.

95 per cent
95 per cent

We return around 95% of all sales revenue to winners and society

70 per cent
70 per cent

Around 70% of all funding grants are for £10,000 or less

Warrington Wolves Learning Disability Team

THE NATIONAL LOTTERY: ENRICHING THE LIFE OF THE UK

Thanks to National Lottery players, the equivalent of £36 million was generated every week for Good Causes across the UK in 2022/23 – money that has played a crucial role in supporting people and projects through the cost of living crisis, as well as helping to bring communities together to celebrate key national moments.

The National Lottery The Big Bash Event

SAYING THANK YOU TO NATIONAL LOTTERY PLAYERS

As part of the work that we and the wider National Lottery family carry out to raise public awareness of the extraordinary good that The National Lottery does and to recognise the all-important contribution of players, a number of special promotional events took place throughout the year to thank them.

National Lottery Award winner Sal Chebbah

2022 NATIONAL LOTTERY AWARDS

The National Lottery Awards are an annual celebration of the inspirational individuals and groups who do extraordinary things in their local community with the help of National Lottery funding.

UK Commonwealth Athletes

DOING BUSINESS RESPONSIBLY

DOING
BUSINESS
RESPONSIBLY

As the steward of The National Lottery, we are committed to conducting our business responsibly and, for us, that starts with our tens of millions of players.

As the steward of The National Lottery, we are committed to conducting our business responsibly and, for us, that starts with our tens of millions of players.

HEALTHY PLAY STRATEGY

We know that when a lot of people play a little, amazing things happen. We’re proud to say that two-thirds of UK adults – almost 36 million people – played National Lottery games at least once last year, so encouraging healthy play is at the heart of everything we do.

COMMUNITY INVESTMENT

Through our operation of The National Lottery, our employees create value and impact every day by raising money for Good Causes. We also give them the opportunity to support the communities, charities and causes they care about through our community investment programme, ‘Living Life Changing’.

Camelot big winners

SUPPORT FOR WINNERS

Our Winner Experience Team, which is responsible for paying prizes of £50,000 or more, is dedicated to providing high-tier winners with the best possible support and guidance. We take pride in assisting winners at this exciting time and help them to deal with the unique challenges that can come with sudden wealth, equipping them with the necessary tools and support to help them transform their financial windfall into sustainable personal fulfilment.

Camelot Operating Responsibly Distribution

SUSTAINABLE SUPPLY CHAIN

Our ability to foster transparent and mutually beneficial relationships with our supply chain partners plays a key role in sustaining our ongoing success. Over the course of 2022/23, we worked with 570 suppliers, the majority of whom are critical to the efficient operation of The National Lottery.

Camelot Operating Responsibly Security

INFORMATION SECURITY

As operator of The National Lottery, our Information Security and Data Governance Teams play a critical role in protecting the privacy and integrity of our players’, retailers’ and employees’ data.

Camelot Operating Responsibly Environment

ENVIRONMENTAL IMPACT

Reducing our environmental impact remains a focus and we carefully assess our environmental footprint, identifying opportunities for positive action and minimising negative ones.

OUR PEOPLE

OUR PEOPLE

At Camelot, we want to create a workplace where everyone can flourish. This means building an organisation that is both diverse and inclusive, ensuring that each employee feels a sense of pride in their work, and recognising and empowering them to achieve their full potential as they progress their careers with us.

At Camelot, we want to create a workplace where everyone can flourish. This means building an organisation that is both diverse and inclusive, ensuring that each employee feels a sense of pride in their work, and recognising and empowering them to achieve their full potential as they progress their careers with us.

Camelot staff

EMPLOYEE ENGAGEMENT

It’s really important to us to gain insight into our employees’ experiences and feelings about working for us and, to do this, we primarily rely on employee engagement surveys. Our 2022 annual survey showed an engagement score of 90%, which matched the very high rate that we achieved in the previous year’s survey and meant that we remain in the top rankings compared with other companies across the UK.

90 per cent

Our overall engagement score in 2022

94 per cent

The proportion of employees who believe that the company listens to and progresses issues around diversity

91 per cent

The proportion of employees who feel that their line manager does enough to support their health and wellbeing at work

Camelot Marketing Conference

EMPLOYEE FORUM

The Employee Forum is made up of members of staff who have been elected by their peers to represent 10 constituencies across the business. Sponsored by a member of the Executive Team, key discussion points are fed back to the wider Executive Team to ensure that it remains closely connected with the needs and concerns of our people.

Camelot Staff Awards event

EMPLOYEE DEVELOPMENT

In line with the approach we adopted in 2021/22, we continued to prioritise two key themes over the year: driving impactful conversations about performance, and holding a series of workshops with our newly promoted managers to equip them with the necessary tools to be effective leaders for their teams.

EMPLOYEE WELLBEING

The wellbeing of our employees continues to be of the utmost importance to us, and we strive to create a workplace culture that values and supports each individual’s overall wellbeing.

Diversity animation

DIVERSITY AND INCLUSION

As we aim to reflect the diversity of the UK population in our operation of The National Lottery, we recognise the importance of having a workforce that comes from varied backgrounds and communities – just as our players do. Our culture values and embraces differences, encouraging every individual to be their authentic selves, to participate fully and to achieve their full potential.

Camelot executive team good causes event

OUR BOARD AND EXECUTIVE TEAM

At 31 March 2023, our Board comprised nine members: the Independent Chair; three further Independent Non-Executive Directors; three Shareholder-Nominated Non-Executive Directors; and two Executive Directors (the Co-Chief Executive Officers).

Our Executive Team – led by the Co-Chief Executive Officers – maintains management responsibility for the company’s day-to-day operations, and the implementation of its strategies and policies, as it seeks to raise as much money as possible for Good Causes.

REPORTS AND FINANCIAL STATEMENTS

Reports and Financial Statements for the year ended 31 March 2023:

REPORTS
AND FINANCIAL
STATEMENTS

Reports and Financial Statements for the year ended 31 March 2023:

STRATEGIC REPORT

DIRECTORS’ REPORT

REPORT ON CORPORATE GOVERNANCE

INDEPENDENT AUDITORS’ REPORT

FINANCIAL STATEMENTS AND NOTES TO THE FINANCIAL STATEMENTS

FULL REPORTS AND FINANCIAL STATEMENTS

DOWNLOAD CENTRE

Sir Keith Mills GBE DL Chair's Statement

CHAIR’S STATEMENT

Co-Chief Executive Officers Clare Swindell and Neil Brocklehurst

CO-CHIEF EXECUTIVE OFFICERS’ REVIEW

Camelot Sales Conference

ABOUT US

The National Lottery Point of Sale

OUR GAMES, CHANNELS AND THE NATIONAL LOTTERY BRAND

Camelot Winner

OUR WINNERS

2022 National Lottery Awards winner

NATIONAL LOTTERY GOOD CAUSES

Camelot Operating Responsibly

DOING BUSINESS RESPONSIBLY

Camelot Marketing Conference

OUR PEOPLE

The National Lottery The Big Night of Musicals Event

REPORTS AND FINANCIAL STATEMENTS

A Queen's Platinum Jubilee Event

2022/23 ANNUAL REPORT & ACCOUNTS